Delivery & return policy | SOS Children's Villages Lebanon
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Delivery & return policy

For Greeting cards

Delivery

1. We deliver our cards within a maximum of 4 working days starting the date of purchase.

2. Working days are calculated from Monday to Friday, from 8:00 am till 4:00 pm, Beirut time.

Exchange

3. Greeting cards are non-returnable and non-exchangeable.

Refunds

4. Refunds are not accepted under any circumstances.

For Artisanal handicraft

Delivery

1. We deliver our physical goods within a maximum of 4 working days starting the date of purchase.

2. Working days are calculated from Monday to Friday, from 8:00 am till 3:00 pm, Beirut time.

3. We will notify you via email once your purchase is shipped.

Exchange

4. Our exchange policy lasts 7 days from the date of order confirmation. If 7 days have passed, unfortunately we cannot offer you any exchange.

5. To be eligible for an exchange, your purchased item must be unused and in the same condition that you received it. It must also be in the original packaging.

6. Additional non-returnable items: Gift cards.

7. To complete your exchange, we require a receipt or proof of purchase.

8. The exchange shipping costs will always be charged back to you.

9. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

10. You are responsible for delivering the return item(s) to us. We don’t guarantee that we will receive your returned item.

11. For all exchanges, contact us at handicraft@sos.org.lb

Refunds

12. Refunds are not accepted under any circumstances.

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